Refund policy
Return & Refund Policy
We want you to love your Float Haus purchase. Please read our policy carefully before placing your order.
Returns
Due to the nature of our products, we only accept returns if the item is unused, in its original condition, and returned within 7 days of delivery.
Products that have been:
- Used
- Exposed to water
- Damaged through misuse
- Returned without original packaging
are not eligible for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing may take 5–10 business days, depending on your bank or payment provider
Original shipping costs are non-refundable, unless the item is faulty or damaged on arrival.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery at
hello@floathaus.co.za
Please include:
- Your order number
- Clear photos of the issue
We will assess the issue and arrange a replacement or refund where applicable.
Exchanges
We do not offer direct exchanges. If eligible, approved returns may be refunded and a new order placed.
Contact Us
If you have any questions about this policy, please contact us at:
hello@floathaus.co.za